It Starts at the Car Park

The retail parking touchpoint plays an important part as a source if differentiation in a customer experience. It can impact the customers mood, preferences, and shopping decisions. It can help a retailer to attract more clients by providing a great parking service specially in crowded neighborhoods, or it can act as a barrier for shoppers to go to the location.

Improve your parking wayfinding signage

by collecting in-the-moment feedback from shoppers

Improve the walk from the car experience

by investing in quality design and lightning based on shoppers feedback

Improve parking operational processes

by using insights from open feedback results

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.

XP Poll™ - Chip & QR Code

Display feedback QR Code in any digital and physical location that matter to you. With our simple and cost-effective solution using QR code and chip enabled labels, you can complement other feedback collector channels at every single touchpoint to drive better response rates, quality data, and get your customers feedback in essential moments.